Legal

Terms of Use

Effective May 2, 2026

1. Agreement to Terms

These Terms of Use (“Terms”) constitute a legally binding agreement between you and SignaKit (“we”, “us”, “our”) governing your access to and use of signakit.com (the “marketing site”) and the dashboard at app.signakit.com (the “app”), together referred to as the “Service”.

By accessing or using the Service — including by creating an account, integrating an SDK, or browsing the marketing site — you confirm that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of a company or organisation, you represent that you have authority to bind that entity to these Terms.

If you do not agree to these Terms, do not access or use the Service.

2. Eligibility

You must be at least 13 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement. If you are under 18, you confirm that you have your parent or legal guardian's permission to use the Service and that they have agreed to these Terms on your behalf.

The Service is designed for use by developers, product teams, and businesses. It is not directed at consumers in a personal capacity unrelated to a software product or business.

3. Accounts

To access the app, you must create an account by providing your name, email address, and a password. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

  • You must provide accurate and complete registration information and keep it up to date.
  • You must not share your credentials with anyone or allow others to access the Service through your account.
  • You must notify us immediately at support@signakit.com if you suspect any unauthorised access to or use of your account.
  • We are not responsible for any loss or damage arising from your failure to safeguard your credentials.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe pose a risk to the Service or other users.

4. Plans, Billing, and Payments

SignaKit is available on a Free plan and paid subscription plans (Starter, Growth, Enterprise). Pricing details, event allowances, and plan features are described on the Pricing page and may be updated from time to time.

Billing

  • Paid plans are billed monthly or annually in advance. By subscribing to a paid plan, you authorise us to charge your payment method on a recurring basis.
  • All payments are processed by Stripe. By providing payment information you agree to Stripe's terms. We do not store your card number or payment details on our servers.
  • Overage charges apply when your usage exceeds your plan's monthly event allowance. Overage rates are listed on the Pricing page. The Free plan enforces a hard stop at the monthly limit — no overage charges apply, but event ingestion will be paused until the next billing cycle.
  • Annual subscriptions are non-refundable except as required by applicable law. Monthly subscriptions may be cancelled at any time; access continues until the end of the current billing period.

Plan changes

  • Upgrades take effect immediately and are prorated for the remainder of the current billing period.
  • Downgrades take effect at the start of the next billing cycle.

We reserve the right to change our pricing at any time. We will notify current subscribers of any price increases at least 30 days in advance by email.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

  • Use the Service in any way that violates applicable local, national, or international law or regulation.
  • Attempt to probe, scan, or test the vulnerability of any system or network associated with the Service, or circumvent any security or authentication measures.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service or any component thereof.
  • Use automated means (bots, scrapers, crawlers) to access the Service in a way that places an unreasonable load on our infrastructure.
  • Transmit data that is unlawful, harmful, defamatory, obscene, or that infringes any third-party intellectual property rights.
  • Resell, sublicense, or otherwise make the Service available to third parties without our express written permission.
  • Use the Service to build a competing product or benchmark the Service in a publicly published analysis without our consent.

We may suspend or terminate your access if we determine, in our sole discretion, that you have violated these acceptable use requirements.

6. Your Content and Data

You retain ownership of all data, configurations, and content you submit to the Service, including feature flag definitions, experiment configurations, project settings, and SDK event data (“Customer Data”).

By using the Service, you grant SignaKit a limited, non-exclusive licence to host, store, process, and transmit your Customer Data solely to the extent necessary to provide the Service to you. We do not sell your Customer Data or use it to serve advertising.

You are solely responsible for ensuring that any personal data you collect from your own end users and send to the Service is collected and processed in accordance with applicable data protection laws. See our Privacy Policy and Section 7 of these Terms for further details.

7. Data Processing

Where you use SignaKit SDKs to send feature flag exposure events or custom metric events that include personal data about your end users, SignaKit acts as a data processor on your behalf and you act as the data controller. You are responsible for:

  • Having a valid legal basis for collecting and sending personal data to our ingestion API.
  • Providing appropriate notices or obtaining consent from your end users as required by applicable law (including GDPR, CCPA, and similar regulations).
  • Ensuring the personal data you send to us is limited to what is necessary for the purposes of feature flag targeting and experiment analysis.

We recommend using opaque user IDs (such as hashed identifiers) rather than directly identifiable data such as email addresses as targeting attributes wherever possible.

8. Intellectual Property

The Service, including all software, design, text, graphics, logos, and documentation, is owned by or licensed to SignaKit and is protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited licence to use it as described herein.

“SignaKit” and related logos and marks are trademarks of SignaKit. You may not use our trademarks without our prior written consent.

Our SDKs (@signakit/flags-node, @signakit/flags-browser, @signakit/flags-react, and others) are made available under their respective open-source licences as specified in each package. These Terms do not alter the rights granted to you by those licences.

9. Third-Party Services

The Service integrates with or relies on certain third-party services:

  • Stripe — payment processing. Your use of payment features is subject to Stripe's terms of service.
  • Resend — transactional email delivery (account notifications, billing receipts). We use Resend to send emails on our behalf.
  • Slack— optional Slack alert notifications (Starter plan and above). If you connect a Slack workspace, your use of Slack is subject to Slack's own terms and policies.
  • Amazon Web Services — cloud infrastructure, event ingestion, and data storage.

We are not responsible for the availability, accuracy, or terms of any third-party service. Any links to third-party websites on the marketing site are provided for convenience only and do not constitute an endorsement.

10. Uptime and Service Availability

We aim to provide a reliable service but do not guarantee uninterrupted availability. SignaKit SDKs are designed to operate independently — flag decisions are evaluated locally in the SDK using a locally-cached ruleset, so a temporary disruption to the SignaKit API will not affect flag evaluation in your application.

Planned maintenance windows will be communicated with reasonable advance notice where possible. We do not offer a financially-backed SLA on any plan below Enterprise.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Some jurisdictions do not allow the exclusion of implied warranties, in which case the above exclusions apply to the maximum extent permitted by applicable law.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SIGNAKIT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) USD $100.

Some jurisdictions do not allow limitations on liability for certain types of damages, in which case the above limitations apply to the maximum extent permitted by applicable law.

13. Indemnification

You agree to defend, indemnify, and hold harmless SignaKit and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

  • Your use of the Service in violation of these Terms.
  • Any personal data you collect from your end users and send to the Service, including any failure to comply with applicable data protection laws.
  • Your Customer Data, including any claim that it infringes a third party's intellectual property rights.

14. Termination

You may stop using the Service and close your account at any time by visiting your account settings or emailing support@signakit.com.

We may suspend or terminate your access to the Service at any time, with or without notice, if:

  • You breach these Terms.
  • We are required to do so by law or a competent authority.
  • We decide to discontinue the Service (with reasonable advance notice where possible).

Upon termination, your right to access the Service ends immediately. Provisions of these Terms that by their nature should survive termination will do so, including Sections 6, 8, 11, 12, 13, and 16.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, product features, or applicable law. When we make material changes, we will notify registered users by email at least 14 days before the changes take effect. The effective date at the top of this page will always reflect the most recent revision.

Continued use of the Service after the effective date of any updated Terms constitutes your acceptance of the changes.

16. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally will be subject to binding arbitration in accordance with the rules of the American Arbitration Association, conducted on an individual basis. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction where necessary to protect intellectual property rights or confidential information.

17. General

  • Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and SignaKit with respect to the Service and supersede any prior agreements.
  • Severability: If any provision of these Terms is found to be unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
  • Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
  • Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights freely, including in connection with a merger, acquisition, or sale of assets.

18. Contact

If you have any questions about these Terms, please contact us at legal@signakit.com. We aim to respond to all inquiries within 2 business days.